Customer Satisfaction QuestionnaireCompany Name: Contact Window: Date: Email: Dear Sir or Mam, Continuous improvement is something we take seriously. In an effort to provide a higher level of service on quality, on time shipments, general service and technical support we ask if you can take a few minutes to fill out the below questionnaire with any comments or suggestions you may have. Thank you in advance for your time and cooperation.Product Quality1. What do you value the most when you purchase a quality product? product itselfcompany reputationafter-sales serviceprice2. Which aspects do you pay more attention to? designtechnicalstabilityfunctionsprice3. In general, are you satisfied with our products?satisfiedjust so soNot satisfied4 What do you think of our quality?excellentgoodfairpoorProduct Price1. Compared with other suppliers, what do you think of our pricing? expensivejust so socheapService1. What do you think of our overall service? excellentgoodfairpoor2.Do you think our products are popular in your market? very popularfairno3. In your market which is most important? brand popularityproduct qualityserviceprice4. Are you satisfied with our service from your feedback? A. Timeliness excellentgoodpoor B. Result excellentfairpoor5. What do you think of our typical lead times? excellentalways on timedelays sometimesalways delays6. What do you think of our RMA service? excellentgoodfairpoorother commentsNew Product1. Are you interested in receiving updates on our New Product introductions? YesNoOther comments or suggestion
